Customer Service

DELIVERY TIMES & PROCESSING

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2016 HOLIDAY SHIPPING SCHEDULE

STANDARD SHIPPING orders must be placed by 11:59 PM EST on Thursday, December 15, 2016.
EXPRESS SHIPPING orders must be placed by 11:59 PM EST on Monday, December 19, 2016.

Please Note: Due to shipping circumstances beyond our control we cannot guarantee you will receive your order before December 25 unless you follow this schedule, however, we will work diligently to have all orders received on time. Shipping dates may change. Delivery times are guaranteed by the carrier, and may include extra transit time in case of unforeseen delays. We are not responsible for delays in shipping caused by the carriers and/or weather.

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SHIPPING SURCHARGES

Some items come with a special surcharge that is charged above and beyond the shipping cost of the order. These surcharges ARE NOT discounted as part of a FREE, FLAT or DISCOUNTED shipping promotion or any other special promotions, unless otherwise specified. The surcharge is a fixed charge based on an item's weight and/or size.

ADDRESS EXCLUSIONS

We are unable to ship to Canadian P.O. Boxes, Puerto Rico and the Virgin Islands.

CANADIAN SHIPPING RESTRICTIONS

Due to carrier restrictions, various Canadian Postal Codes are not eligible for Standard UPS Ground Shipping. However, your order can be delivered by UPS 2nd Day Air (delivery in 3-5 business days). We regret any inconvenience this may cause.

ORDER PROCESSING

You will receive an email confirmation verifying that your order has been shipped. Items might arrive in different boxes on different days.

48 Contiguous States:

STANDARD DELIVERY: Standard delivery may take 5 - 7 business days
EXPRESS DELIVERY: Express delivery may take up to 3 days.

Canada, Alaska & Hawaii:

STANDARD DELIVERY: Standard delivery may take 10 - 15 business days
EXPRESS DELIVERY: Express delivery may take up to 5 days.

TAX & TAX EXEMPT ORDERS

World Kitchen collects and remits sales tax in all states which have sales tax, plus the District of Columbia. Sales tax is based on the location of the shipping address. For a tax exempt order, please call our Consumer Care Center at 1-800-999-3436 to place your order. Representatives are available Monday through Friday.

SHIPPING CARRIER

  • Orders more than 7lbs but less than 150lbs will ship via UPS Ground.
  • Orders less than 7lbs will ship via UPS SurePost® (utilizing U.S. Postal Service® for final delivery).
  • Orders 150lbs or more may ship via a specialty carrier and may post additional shipping charges.
  • Express Shipping Available for an additional fee via UPS 2nd Day Air.

WEEKEND DELIVERY

Orders will not deliver on weekends (unless shipped via UPS SurePost®, USPS will delivery on Saturdays if the shipment is available) or holidays.