EKCO® FAQs

01. Where can I buy EKCO® kitchen tools and gadgets?
02. Can I use a vegetable cooking spray on my nonstick EKCO® bakeware?
03. Are EKCO® kitchen products covered by a warranty?
04. Is EKCO® Radiance® nonstick cookware covered by a warranty?
05. How should I clean my EKCO® Radiance® nonstick cookware?
06. How can I find an old EKCO® product I once purchased?

ANSWERS

01. Where can I buy EKCO® kitchen tools and gadgets?

Because we carry literally thousands of different products, it is difficult to list where each and every item is currently available. Contact our Consumer Care Center or email us via our online contact form.

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02. Can I use a vegetable cooking spray on my nonstick EKCO® bakeware?

Vegetable cooking sprays are not recommended for use on EKCO® nonstick bakeware. These sprays may leave residue on the pan even after proper washing. Over time, this residue will hinder the non-tick performance of your pan. For best results, we recommend lightly greasing the pan with shortening, butter or margarine.

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03. Are EKCO® kitchen products covered by a warranty?

EKCO® products are covered by a "No Questions Asked" limited warranty. World Kitchen, LLC warrants all items to be free from defects in material or workmanship, and, on return, will gladly repair or replace it with the same item or one of a similar value at no cost to you. No questions asked. Contact our Consumer Care Center or email us via our online contact form. Since 1888, we have proudly supplied fine products for the home. You can be confident that the EKCO brand stands for durability, excellent value and innovative design.

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04. Is EKCO® Radiance® nonstick cookware covered by a warranty?

EKCO Radiance® nonstick cookware is covered by a limited warranty. We warrant EKCO Radiance® nonstick cookware to be free from defects in material and workmanship. For this warranty to apply, you must follow these Use and Required Care Instructions. For warranty service, contact our Consumer Care Center or email us via our online contact form. If we find the item to be defective, we will either repair it or, at our option, replace it with the same item or one of comparable value and return it to you at no charge. Repairs not covered by this warranty will be performed at current costs for parts and labor plus return postage. This warranty does not cover damage from abuse, neglect, misuse, accident or commercial use. Scratches, stains, pitting, discoloration, deterioration, warping or damage from overheating are not covered by this warranty. This is a limited warranty and is in lieu of all other warranties, expressed or implied. THIS WARRANTY EXPRESSLY EXCLUDES ALL RESPONSIBILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

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05. How should I clean my EKCO® Radiance® nonstick cookware?

Allow the pans to cool before adding water to prevent grease splatter and warping of the pans. Wash pans and covers thoroughly by hand in hot, soapy water to remove food and grease particles; rinse and dry after each use. Washing the pans in a dishwasher is not recommended. To remove stubborn stains from the nonstick surface, soak the pan in warm water and use a soft brush or nonabrasive mesh puff or pad labeled "safe for use with nonstick surfaces." NEVER use steel wool or scouring powders to clean your EKCO Radiance® nonstick cookware. Periodic "conditioning" is recommended. A spotted white film (minerals from water or starch from food) may form on the non-tick surface. Remove by rubbing with a sponge or soft brush that has been dipped in lemon juice or vinegar. Wash, rinse, and dry the pan.

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06. How can I find an old EKCO® product I once purchased?

Many of our loyal customers often inquire about finding another EKCO® tool or gadgets they have had for years and years – sometimes even passed down a generation. If you would like to know if a particular item is still being produced, and where to find it, contact our Consumer Care Center or email us via our online contact form.

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