Snapware® FAQs

GENERAL

01. Should Snapware® food storage containers be washed before use?
02. Are Snapware® products BPA free?
03. Where can I purchase Snapware® containers?
04. What is your replacement policy?
05. What color Snapware® lids are available?
06. How can I remove the product barcode sticker?

Airtight Canisters, Make-A-Gift® Jars, Yarn-tainers, Airtight Containers (previously called MODS)

07. What type of plastic are airtight canisters made of?
08. Are airtight canisters microwave safe?
09. Is it OK to wash airtight canisters in the dishwasher?
10. Can airtight canisters go in the freezer/fridge?
11. What type of plastic are airtight containers made of?
12. Are airtight containers microwave safe?
13. Is it OK to wash airtight containers in the dishwasher?
14. Can I use airtight containers go in the freezer/fridge?
15. What do I do if the latch on my airtight container breaks?

Glasslock®

16. Are Glasslock products made of tempered glass?
17. What type of plastic are Glasslock lids made of?
18. Are Glasslock products microwave safe?
19. Are Glasslock products oven safe?
20. Can Glasslock products go in the freezer/fridge?
21. Can the Glasslock containers go from freezer to microwave?
22. Are Glasslock products dishwasher safe?
23. What do I do if the latch on my Glasslock lid breaks?
24. How do I get a replacement latch?
25. I used my container in the microwave and now the lid has formed a vacuum seal to the container. How do I remove it?

Smart Store®

26. What type of plastic is my Smart Store made of?
27. How do I get a replacement latch?

Snap 'N Stack®

28. What type of plastic is my Snap N Stack made of?
29. Are my Snap N Stack containers microwave safe?
30. Is it OK to wash my Snap N Stack containers in the dishwasher?
31. Can I use my Snap N Stack in the freezer/fridge?
32. How much weight do Snap N Stack products hold?
33. Why don't the cardboard dividers fit in the slots in the ornament storage containers?

ANSWERS

01. Should Snapware® food storage containers be washed before use?

Yes, we recommend washing all containers before storing food in them. Please follow the directions that came with your container or read the Use & Care Instructions.

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02. Are Snapware® products BPA free?

Yes, every product that Snapware® currently sells is completely free of bisphenol-A (BPA). Snapware is committed to providing customers with safe, high quality and innovative storage containers, and removing BPA from all products is an important part of doing just that. Recently there has been much debate over the safety of BPA, which is a component of polycarbonate used in many plastics. BPA can potentially leach from containers when heated (via microwave or other methods), ultimately creating a safety risk when in contact with food. Due to these potential hazards, Snapware's extensive product lines are manufactured entirely without the use of BPA. We back our BPA-free claim with continuous material testing conducted by an internationally recognized independent lab. For additional details on BPA, visit http://www.factsonplastic.com/.

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03. Where can I purchase Snapware® containers?

You can purchase Snapware® containers online or see a list of retailers who sell them.

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04. What is your replacement policy?

World Kitchen, LLC guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a lid or container that breaks, contact our Consumer Care Center; we would be happy to replace it for you. Always keep your product as you may be required to return it.

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05. What color lids are available?

The only colors available are those shown on our website.

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06. How can I remove the product barcode sticker?

Our lids all use removable adhesives that should come off easily; however, sometimes heat and other factors make the stickers difficult to remove completely. In this case, before washing, use a hair dryer to heat the label. Then peel it off. You also can use any type of oil or any product specially designed to remove adhesive stickers.

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07. What type of plastic are airtight canisters made of?

Airtight Canisters, Make-A-Gift® jars, and Pet Treat jars are made from polyethylene teraphthalate (PET). The lids are made from polypropylene, and the gasket seals are made of sanoprene. These plastics are 100% BPA free. They are food safe and FDA approved.

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08. Are airtight canisters microwave safe?

No. Airtight Canisters, Make-A-Gift® jars, Pet Treat, and Yarn-tainersTM are NOT designed for use in the microwave. Please read the complete Use and Care instructions.

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09. Is it OK to wash airtight canisters in the dishwasher?

No. Airtight Canisters, Make-A-Gift® jars, Pet Treat, and Yarn-tainersTM are NOT dishwasher safe — hand wash only. Please read the complete Use and Care instructions.

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10. Can airtight canisters go in the freezer/fridge?

Yes, all Snapware® containers are designed for use in the freezer and refrigerator. Please read the complete Use and Care instructions.

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11. What type of plastic are airtight containers made of?

Both the lids and vessels are made of polypropylene (PP) and the seals are made of silicone. These plastics are 100% BPA free. Containers are food safe and FDA approved.

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12. Are my airtight containers microwave safe?

Yes, all airtight containers are microwave safe. Please read the complete Use and Care instructions.

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13. Is it OK to wash my airtight containers in the dishwasher?

Yes, all airtight containers are dishwasher safe. Please read the complete Use and Care instructions.

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14. Can I airtight containers go in the freezer/fridge?

Yes, all Snapware® containers are designed for use in the freezer and refrigerator. Please read the complete Use and Care instructions.

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15. How do I get a replacement latch?

World Kitchen, LLC guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a latch that breaks, contact our Consumer Care Center; we would be happy to replace it for you. Always keep your product as you may be required to return it.

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16. Are Glasslock products made of tempered glass?

Yes, Glasslock is made of tempered glass, meaning that in the event of any breakage, the glass will not have any sharp edges.

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17. What type of plastic are Glasslock lids made of?

Glasslock lids are made out of polypropylene (PP) and is 100% BPA free. They are food safe and FDA approved.

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18. Are Glasslock products microwave safe?

Yes, Glasslock is microware safe. Always loosen latches, remove the lid, and cover the base with a paper towel to prevent splatters. Please read the complete Use and Care instructions.

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19. Are Glasslock products oven safe?

No. Glasslock is made from soda lime glass and is not oven safe. It is, however, safe for reheating food in a microwave and for food storage.

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20. Can Glasslock products be used in the freezer/fridge?

Yes, Glasslock is safe to use in both the refrigerator and freezer. Please read the complete Use and Care instructions.

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21. Can Glasslock containers go from freezer to microwave?

No. Glasslock is designed for both the freezer and microwave; however, as with any glass product, Glasslock containers should not go from one extreme temperature to another quickly.

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22. Are Glasslock products dishwasher safe?

Yes, but plastic lids should be placed in the top rack only. Glass bases may be placed on bottom rack. Avoid abrasive cleaners and scrub pads when hand washing. Please read the complete Use and Care instructions.

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23. What do I do if the latch on my Glasslock lid breaks?

SNAPWARE® guarantees that all SNAPWARE® products shall be free from defects in materials and workmanship. If you do have a latch that breaks we would be happy to replace it for you. Please call the World Kitchen Consumer Care Center at (800) 999-3436 or email us.

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24. How do I get a replacement latch?

World Kitchen, LLC guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a latch that breaks, contact our Consumer Care Center; we would be happy to replace it for you. Always keep your product as you may be required to return it.

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25. I used my container in the microwave and now the lid has formed a vacuum seal to the container. How do I remove it?

Any time a container is placed in a microwave, you must first loosen latches and remove the lid. Then cover the base with paper towel to prevent splatters. Do not return the lid to the container or latch the lid if the food is hot. If you do have a lid that is stuck, allow the contents of the container to cool to room temperature, then try to remove the lid. Do not use any tools or utensils to pry the lid loose. If you cannot remove the lid with your hands it is more likely that the lid is damaged and should be discarded.

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26. What type of plastic is Smart Store made of?

Both the lids and vessels are made of polypropylene (PP) which is 100% BPA free. Containers are food safe and FDA approved.

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27. How do I get a replacement latch?

World Kitchen, LLC guarantees that all Snapware® products shall be free from defects in material and workmanship. If you do have a latch that breaks, contact our Consumer Care Center; we would be happy to replace it for you. Always keep your product as you may be required to return it.

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28. What type of plastic is my Snap 'N Stack made of?

Both the lids and vessels are made of polypropylene (PP) which is 100% BPA free. Containers are food safe and FDA approved.

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29. Are my Snap N Stack containers microwave safe?

Yes, all Snap 'N Stack containers are microwave safe. Please read the complete Use and Care instructions.

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30. Is it OK to wash my Snap N Stack containers in the dishwasher?

Yes, all Snap N Stack containers are dishwasher safe. Please read the complete Use and Care instructions.

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31. Can I use my Snap N Stack containers in the freezer/fridge?

Yes, all Snapware® containers are designed for use in the freezer and refrigerator. Please read the complete Use and Care instructions.

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32. How much weight do Snap N Stack products hold?

Our weights vary depending on the size of the containers. The capacities listed below are divided among all the trays of that size; we do not recommend using more than 5 trays latched together. You may notice some slight bowing of the lid as you lift full containers. This is normal and expected, and should hold just fine.

Size Lid Maximum total capacity
Small (6" x 6") 10 lbs.
Medium (6" x 9") 19 lbs.
Large (10" x 14") 20 lbs.
X-large (12" x 12") 20 lbs.

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33. Why don't the cardboard dividers fit in the slots in the ornament storage containers?

The dividers are not meant to fit into the slots on the side of the container. The purpose of these slots is to provide durability when stacking your trays.

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