Visions® FAQs

01. What material is Visions® cookware made of?
02. Where can Visions® cookware be used?
03. What can Visions® cookware be used for?
04. What are the glass covers made from?
05. How can the glass covers be used?
06. Are plastic covers available?
07. How can the plastic covers be used?
08. Can I use my Visions® cookware if it is chipped or cracked?
09. What is your replacement policy?
10. How should I boil items in my Visions® cookware?
11. Why is my food is sticking? What can I do to stop it?
12. How much oil can I use in my Visions® cookware for browning or sautéing?
13. Will the handles get hot during use?
14. Can I deep fat fry in my Visions® cookware?
15. Can I use my Visions® cookware to make candy or caramelize sugar?
16. Can I use my Visions® cookware to pop popcorn?
17. Where should I place my hot Visions® cookware to cool?
18. Is Visions® cookware nestable?

ANSWERS

01. What material is Visions® cookware made of?

Visions® cookware is made of a see-through glass ceramic material that withstands temperature extremes.
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02. Where can Visions® cookware be used?

Visions® cookware can be used on the rangetop, in the oven or microwave, under the broiler (without cover), or in a toaster oven (without cover). Do not heat empty cookware in microwave oven.
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03. What can Visions® products be used for?

It can be used for cooking, serving, refrigerating, freezing, reheating, and thawing. VISIONS® cookware works best on top of the range with foods which are stirred, sautéed, or have liquid as a cooking medium.
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04. What are the glass covers made of?

The Pyrex® brand glass covers made from soda lime glass.
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05. How can the glass covers be used?

The glass covers can be used on Visions® cookware for rangetop applications, in a preheated oven, in the microwave, refrigerator or freezer. Do not place cover directly on rangetop burner, under a broiler, under a microwave browning element, in a toaster oven, on or near any direct heat sources. Hot Pyrex® brand glass covers can break if cooled suddenly. Please handle with dry potholders, not wet cloths. Set on a dry, heat-protective surface for gradual cooling. Do not set on cold surface. Let cover cool before washing, refrigerating, or freezing.
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06. Are plastic covers available?

Yes, only for limited sizes.
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07. How can the plastic covers be used?

The plastic covers, available only for limited sizes, can be used in the microwave or for storage. Use the covers according to the Use and Care directions printed on them.
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08. Can I use my Visions® cookware if it is chipped or cracked?

Do not use or repair broken, chipped, or deeply scratched cookware. Chips, cracks or deep scratches weaken cookware and covers. Weakened cookware can break during use. Follow care and storage instructions to avoid chips, cracks, and scratches due to improper nesting, hitting rims, using metal utensils, and accidental impact.
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09. What is your replacement policy?

World Kitchen promises to replace any Visions® cookware that breaks from hot or cold temperatures within ten years of purchase. In addition, World Kitchen promises to replace any glass cover accompanying Visions® cookware that breaks from heat within two years from date of purchase. Accidental breakage from impact is not covered by warranty, nor is scratching, discoloring, or other deterioration of the nonstick surface. For these warranties to apply, the owner must follow all of the Use and Care instructions provided with the product. Keep the product; you may be asked to return it. Should a warranty problem develop, contact our Consumer Care Center.
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10. How should I boil items in my Visions® cookware?

When cooking vegetables, potatoes, or pasta, boil water first, and then add food slowly to boiling water. For anything other than boiling water, use a low to medium heat; too much heat causes food to stick or burn. Once food has started to cook or boil, lower heat for gently frying, sautéing, or simmering.
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11. Why is my food is sticking? What can I do to stop it?

For anything other than boiling water, use a low to medium heat; too much heat causes food to stick or burn. Once food has started to cook or boil, lower heat for gently frying, sautéing, or simmering. Place food off center in skillet, as center area stays cooler and food will not brown as well there.
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12. How much oil can I use in my Visions® cookware for browning or sautéing?

You should not use more than 1/4" oil or shortening when browning or sautéing. Once food has started to cook or boil, lower heat for gently frying, sautéing, or simmering. Place food off center in skillet, as center area stays cooler and food will not brown as well there.
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13. Will the handles get hot during use?

Yes, handles and rims may get hot during use. Fingers and hands may be burned. Always use potholders when handling hot cookware.
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14. Can I deep-fat fry in my Visions® cookware?

DO NOT USE any glass product for deep-fat frying. Never attempt to deep fat fry in a microwave oven. Temperature of fat cannot be controlled.
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15. Can I use my Visions® cookware to make candy or caramelize sugar?

Do not use Visions® cookware to make candy or caramelize sugar; these cool at different rates from the cookware and may cause it to break.
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16. Can I use my Visions® cookware to pop popcorn?

Do not use Visions® cookware to pop popcorn - popcorn will not pop, and the cookware may eventually get very hot.
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17. Where should I place my hot Visions® cookware to cool?

Always use protective surface such as a dry, cloth potholder or towel. Never place hot glass cookware on a damp towel, directly on a counter, or in a sink. Tables, counters, wooden cutting boards and other surfaces may be burned or scorched if hot product is placed directly on the surface.
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18. Is Visions® cookware nestable?

Store items separately if possible. Otherwise, stack carefully, by inverting the lids and stacking similar smaller pieces on top. If stacking is not possible, you can nest pots, placing a cloth or towel between them.
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